Frequently asked questions
HOW MUCH DOES SHIPPING COST?
We charge Based on the Customer location.
US: $5.95 to $9.95
Europe (Except Ireland, Germany, France): $7.95 to $15.95
UK: $5 to $9.95
Ireland: $7.95 to $15.95
Germany & France: $9.95 to $11.95
Canada & Australia: $9.95 to $17.95
Rest of the world: $9.99 to $17.99
WHAT CURRENCY ARE YOUR PRODUCT PRICES LISTED IN?
All of our product prices are listed in U.S Dollars.
WHICH CARRIER DO YOU SHIP WITH?
We generally ship with the following carriers: CJPacket (also known as S.F. Express)
- To track your order, please enter your tracking number included in the Shipping Confirmation email at http://www.sf-express.com/cn/en/dynamic_function/waybill/
- To track your order, please enter your tracking number included in the Shipping Confirmation email at https://www.17track.net/en
DHL eCommerce, USPS
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase. The email will contain a tracking number which you can enter at https://17track.net/en to view more details. After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items out within 1-5 business days. Below are the expected delivery times. *Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delays caused by the carrier service. *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster or slower depending on the location of the recipient and the fulfillment center used* If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world! Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our products are available to everyone.
WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
Adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.